At Viaplay Group we entertain millions of people every day through our streaming services radio networks and TV channels. We believe in the power of content not just as a way of telling stories and touching lives but also expanding worlds.
Were looking for the best people to join us on our journey. Right now were searching for aCS Data Operation Managerin ourStockholmoffice are you ready to hit play on an exciting career change
(Note that this is a temporary employment for 1 year)
As a CS Data Operations Manager you will drive data-informed decision making across the Customer Service organization by managing reporting forecasting KPI tracking and financial follow-up. You will transform complex data into clear actionable insights that support operational performance strategic planning and continuous improvement initiatives. You will collaborate closely with stakeholders across Customer Service and the wider business providing meaningful analysis and recommendations that drive business outcomes.
We understand you may feel confident ticking certain boxes more than others and thats why we always keep an open mind in our recruitment process. But in order to thrive in this role we do believe youll have at least some experience in the following:
You are a curious analytical and data-driven person who loves turning numbers into insights and insights into action. You enjoy digging into data spotting trends and finding opportunities to improve both performance and ways of working.
You are comfortable working with reporting forecasting KPIs and financial follow-up and you can translate complex data into clear and useful insights for different stakeholders. You take ownership of your work are highly organized and enjoy improving processes dashboards and tools along the way.
We believe you are a great communicator and a collaborative team player who is also comfortable working independently. Most importantly you are proactive solution-oriented and always looking for ways to make things better.
Its a bonus if you have:
Experience in Excel and PowerPoint
A good understanding of data visualization
Understanding what metrics are relevant and why
Experience in customer service and working with BPOs
5 years of experience in a data analyst position
Weve got you covered! 30 days of paid vacation every year an attractive pension and insurance scheme and generous parental leave pay lift.
Your wellbeing matters. We provide you with various wellbeing initiatives including wellness allowance.
A safe space to grow and up-skill. Our learning culture puts you in the drivers seat of your own development.
Entertainment is what we love and entertainment is what we do. So unlimited access to Viaplay seems only fair for you to get to know the product including series & viewing events new release movie rentals linear channels and more.
If this feels like your kind of challenge make sure you apply by attaching your CV here you may also want to add your LinkedIn profile. Please dont send us your application via email because we wont be able to accept it. We do however welcome any questions you may have about this particular position.
Want to learn more about who we are and what we doCheck out our careers pageorfollow us on Instagram! Were only ever a few clicks away.
Employment Type : Full Time
Experience: years
Vacancy: 1
CS Data Operation Manager (1 year temp) • Stockholm, Stockholm County, Sweden
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