ProServe Area Delivery Leader, Professional Services

The Amazon Web Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Shared Delivery Team (SDT). This senior leadership role is responsible for all delivery activities within the Area (single/multi-country or Practice/Industry) ensuring optimal support while maximizing team utilization and revenue performance. Youll report to the Geo Delivery Leader serving as a strategic advisor to customers partners and internal AWS teams.
As PADLs you will coach manage and guide Delivery Practice Managers (DPMs) and their teams to ensure they are providing best in class solutions for customers and partners. Routinely engaging with C-level executives within our customers you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify understand and define business outcomes for customers by building trust identifying applicable AWS Professional Services offerings and successfully executing SOWs.
Your experience gained leading teams within the technology sector will equip you with the ability to optimize team growth and performance through implementing tailored people development plans ensuring Area SDTs are aligned to customer needs and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams you will cultivate strong customer Amazon Global Sales (AGS) and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time within budget and exceeding customer expectations (CSAT).
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries.


Key job responsibilities
Leading and managing the Area Shared Delivery Team overseeing Delivery Practice Managers (DPMs) and their teams
Ensuring delivery of best-in-class solutions for customers and partners meeting and exceeding satisfaction targets
Driving business development initiatives and provide portfolio guidance and oversight
Collaborating with ProServe Account Executives to identify and define customer business outcomes
Managing the Area P&L optimizing team growth performance and utilization
Serving as an escalation point for Sales and Delivery teams engaging in pre-sales in-flight projects and post-implementation reviews


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- 10 years of experience in IT and/or Management Consulting/Services with at least 5 years in a senior leadership role
- Experience leading cloud transformation projects
- 10 years of experience in IT and/or Management Consulting/Services with at least 5 years in a senior leadership role Alternative: Experience in IT and/or Management Consulting/Services and people leadership role
- Experience leading cloud transformation projects
- Bachelors degree in Computer Science Engineering related field or equivalent experience
- Leveraging deep AWS knowledge to guide sellers in proposing optimal solutions
- Monitoring and analyzing key performance indicators ensuring accurate reporting and forecasting to optimize operational processes and manage risk

- Excellent communication presentation and negotiation skills with the ability to build and maintain C-level client relationships.
- Advanced knowledge of AWS services and cloud computing trends
- Strong people management and performance management skills
- Proficiency in financial analysis contract management and risk management
- Ability to navigate complex stakeholder relationships and drive change
- Strategic thinking and decision-making capabilities in ambiguous environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1