At Unit4 our Product Success Partners (PSPs) bring deep product expertise into the customer journey helping customers unlock more value from their Unit4 solutions through Success4U. Working alongside Customer Success Managers PSPs turn product capability into measurable outcomes by driving adoption optimisation and value realisation.
What youll do:
Partner with CSMs to shape and evolve customer Success Plans linking business goals to product adoption and measurable value.
Use deep product knowledge to identify adoption gaps optimisation opportunities and best-practice pathways across Unit4 solutions
Guide customers towards scalable future-ready ways of working by promoting standard functionality and reducing unnecessary complexity.
Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths.
Bring the voice of the customer back into Product Engineering and Customer Experience teams to influence continuous improvement
Qualifications :
Additional Information :
Who we are
We are a people-first community that nurtures all the areas that surround your working experience. With us youll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that How work should feel is an evolving statement. Work goes beyond tasks and everyday responsibilities its about feeling valued empowered promoted impactful seen and appreciated.
We are reimagining how work makes people feel.
What we offer
balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits
a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills qualifications and our current business needs. We know that diversity brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity visit our blogs:
Background check
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries well handle it according to local privacy laws and keep your information safe. Questions Feel free to reach out!
Remote Work :
Yes
Employment Type :
Full-time
Experience: years
Vacancy: 1
Product Success Partner • Stockholm, Stockholm County, Sweden
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