Customer Support Team Lead

• Mölndal
• Hybrid

Job Description

Here is an exciting opportunity to be part of our Customer Support. Do you love fashion fit for life as much as we do Welcome to a world filled with joyful creativity inclusive colleagues and courageous challenges. Apply today!

We Offer You:

The role of Customer Support Team Lead a parental leave cover based at our head office in Mölndal - A great opportunity to make a real impact! You will play an important role in coaching our Customer Support team to deliver world-class customer service across all channels and brands. You will be essential in Kappahl Groups mission to continuously enhance our support processes and way-of-working. Your leadership will be the cornerstone of the teams success ensuring that they meet KPIs and deliver exceptional customer experiences. During peak times you may step in operationally as needed. You will be part of a dynamic Customer Support Team consisting of eight members reporting directly to the Customer Support Manager.

Kappahl supports multiple communication channels including phone email chat and social media business hours from Monday to Friday 09:00-17:00.

Your Profile:

You have a strong background in customer support with proven leadership experience focusing on coaching and team development. You are dedicated to delivering exceptional service and ensuring a first-class customer experience. Experience in retail particularly within the fashion industry is a plus. You speak fluent Swedish and English with knowledge of other Nordic or European languages being advantageous. You thrive in fast-paced environments maintaining professionalism and empathy even in stressful situations. Coaching others is something you really like and you like creating routines and adjustments in current routines to create an even better customer experience. Experience in staffing is a plus. You understand the bigger picture and strive to achieve the goals set for Kappahl Group and Kappahl Customer Support. You quickly adapt to new software and identify opportunities for improving customer service efficiency.

Are you interested

The position is a full-time parental leave cover until October 1st 2027 with placement at our head office in Mölndal. Kappahl celebrate diversity and strive to eliminate all forms of discrimination. We are committed to creating an inclusive environment for all employees and candidates.

You apply easily by attaching your CV. We apply continuous selection. We look forward to your application as soon as possible not later than 16th of August.

Employment Type : Full Time
Experience: years
Vacancy: 1