Service Delivery Owner for Applications and the Service Management Office (SMO)

SECURITAS GROUP

Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 336 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

SECURITAS IT

Securitas IT creates capabilities and powerful technology needed to fulfil Securitas business strategy to be client centric, data driven, and people focused. We transform, build and protect our IT landscape in a cost-efficient a sufficient way. We lead a diverse and inclusive global organization with approx. 900 co-workers within IT.

The role :

The proximity of our IT services to the business in the countries is a key factor of success for Securitas. As we continue our transformation toward a more unified and Divisional-driven IT organization, we are now recruiting a Service Delivery Owner for Applications and the Service Management Office (SMO) .

You will report to the Director of Cluster North who is responsible for the following countries : Denmark, Sweden, Finland, Norway, UK, Ireland and France.

Main tasks

Within Securitas our IT landscape is transforming, we are transitioning from a decentralized IT landscape to a Divisional-driven setup. In this new model, Divisional solutions and applications (ERP, HCM, Workforce Management, Guard Reporting, etc.) must work seamlessly with local applications and integrations.

To support this evolution, we are seeking a strong, business-focused professional to take on a dual role :

Full Application Service Delivery Owner for Sweden

Full owner of the Swedish Service Management Office (SMO)

As you establish a solid foundation in Sweden, your remit will expand across the entire Cluster North , taking on a more tactical and strategic role , driving harmonization, alignment, and long-term roadmaps in line with Divisional strategy.

Key Responsibilities

Application Service Delivery (Sweden – Full Ownership)

End-to-end responsibility for Swedish application services.

Ensure availability, performance, compliance, and user satisfaction.

Manage incidents, problems, changes, and releases in line with ITSM processes.

Lead service reviews, governance routines, and vendor interactions.

Implement and track service improvements and KPIs.

Ensure accurate documentation, configuration items, and service definitions.

Service Management Office (Sweden – Full Ownership)

Manage and coordinate assigned Service Team and work actively to improve team performance and collaboration.

Accountable and responsible for developing and maintain service(s) roadmap for the SMO function.

Participate in the Change Advisory Board (CAB) to control quality and timing of service releases for business continuity and participate in the Cluster IS / IT Portfolio Steering Committee.

Contribute to ITSM process development, governance, and optimization in alignment with Divisional SMO.

Support reporting, metrics, service reviews, and performance dashboards. Responsible for defining and ensuring business and user centric KPI’s, OLA’s and SLAs for service operations.

Drive adoption of consistent service management practices across countries.

Act as a bridge between operations, application teams, and service governance functions.

Take the ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review.

Cluster Expansion (Tactical / Strategic Role)

Support alignment and harmonization of application services and SMO across countries.

Participate in defining crosscountry roadmaps, standards, and integration approaches.

Lead or contribute to local projects and service improvement initiatives.

Serve as a trusted advisor to the wider cluster and to the division.

Help build scalable and repeatable service structures for the cluster.

Key Personal skills

Relevant experience from building, developing, and managing IT service management in an international environment.

Experienced in application management, service delivery, and ITSM frameworks.

Skilled at balancing hands‑on operational work with process and strategic thinking.

Ability to define requirements, solutions, and implement new technology and processes while ensuring proper security, risk mitigation, compliance, and regulatory statutes are met.

Understanding of technology directions, trends, and strategic business impacts.   Strong proficiency in lean process management, technology evaluation processes and decision making.

Working cross functional including geographies.

Passion for great customer – end user services, scalability, security, and agility.

Excellent capabilities to engage and motivate your team and people around you.

Prestige-less and pragmatic approach to problem-solving.

Strong communicator who builds relationships across functions and countries.

Requirements

Minimum 5 years experiences of relevant application delivery and services management.

Minimum 5 years leadership linked to team management and delivery in a cross-functional and geography set-up.

High level of competence linked to application set-up, technology, and enterprise architecture.

B.Sc. in Computer Science, business, and administration (or equal job experience).

Languages

Swedish Mandatory.

English Fluent.

The role will be based in Stockholm and include responsibility as site manager for the office and management of the employees within Core IT (infrastructure).  This will include relevant HR tasks such as yearly salaries, vacation approval and employee management in collaboration with the Service Delivery Owner for Core IT and the Cluster Director.

What we offer

At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them many talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If it all sounds good to you, don’t hesitate and apply!