Field Force Manager- Aftersales

About the job

As Field Force Manager, you are Hyundai’s representative towards dealers / workshops in all matters relating to the business relationship regarding the after sales between the parties. You will develop the business through physical and digital meetings and work to maximize profitability by working in accordance with the brand's guidelines. Within your area of responsibility, is also to serve as the natural link between the head office and the dealer network.

Naturally, you will spend a lot of your working time out in the field visiting dealers. Frequent overnight stays are expected. Your base is your home office, although you would be able to stop by our two offices at any time : our head office in Solna and the other office in Malmö. The role reports to the Head of Aftersales.

• Conduct meetings to develop the local and joint business for Hyundai
• Continuously follow up key after sales figures with the dealer, e.g., fulfilment of target on parts and accessories purchases, customer satisfaction, and service retention
• Contribute to optimizing the service network for the brand, geographically and business-wise
• Be the dealer's contact person at Hyundai's in matters relating to the after sales
• Create and initiate and implement measures and action plans in parts sales, workshop and marketing to develop the dealer’s after sales department
• Assist departments and / or management within Hyundai in various projects if needed
• You will have a lot of different interfaces in this position. Key stakeholders are the Sales and After Sales department, dealers and other Field Force Managers

Required Education, Experience, and Skills

Desired Competencies

About Hyundai

Driven by our vision of 'Progress for Humanity' – at Hyundai we work relentlessly to make high-quality, environmentally-friendly mobility available for all. The industry is re-inventing itself and we plan to lead this change with zero-emission vehicles, electrified powertrains, hydrogen fuel cell technology, and smart cities. At Hyundai, we don't just build cars – we are a leader in future mobility.

At Hyundai, you get the opportunity to work in an international, dynamic, and challenging environment, where you will be encouraged to push boundaries and challenge conventions. We believe that the future of our organization lies in the passion and capabilities of individual members, and we support and encourage the development of their full potential.