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Location: Qliro, Odenplan, Stockholm
Employment: Part-time (10–20 hours/week, weekdays)
You’ll become multiskilled supporting customers across Sweden, Finland, Norway, and Denmark, handling requests via phone, chat, email, and social media. Your Nordic language skills plus English will help you make an impact in a fast-paced, carefully scheduled environment with real-time KPI tracking. Grow your expertise, collaborate with colleagues, and celebrate successes in an inclusive culture — all while balancing your studies.
Handle inquiries from merchants’ customers across all Nordic markets.
Provide support via phone, chat, email, and social media.
Be flexible, assisting different markets and processes as priorities shift.
Identify and resolve issues efficiently while maintaining empathy.
Work toward individual and team KPIs for satisfaction, speed, and accuracy.
Collaborate to improve processes and enhance customer experience.
Follow a structured schedule where every day and task is clearly planned.
Fluent in a Nordic language (Swedish, Norwegian, or Finnish) and English. Knowledge of additional Nordic languages is a plus.
Passionate about service and customer experience in a fast-paced, KPI-driven environment.
Comfortable shifting focus between channels and markets.
Structured, detail-oriented, proactive, and adaptable.
Strong communicator, quick learner, confident with digital tools.
Ambitious students looking to gain professional experience while studying.
Hands-on learning and multiskilling across markets and processes.
Master phone, chat, email, and social media support.
Career growth opportunities within Customer Operations.
Collaborative culture with colleagues who support your development.
Work from our modern Stockholm office.
Obsessed with our customers: Be curious, create WOW, innovate for impact.
Challenge for impact: Work smarter, challenge ideas not people, be accountable.
Grow together: Support each other, collaborate, celebrate successes.
What are you waiting for? Apply now and become part of our journey at Qliro!
Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.
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