Field Service Engineer Nordic (m / f / d)
BrukerSEOverview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 9700 employees are working on this permanent challenge at over 100 locations on all continents.
The function of the Field Service Engineer is to provide expert hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company’s products.
The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company. You will be working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation.
The position is home office based, preferably close to Stockholm / Sweden. Good travel connections, as well for international travel will be important.
Responsibilities
- Familiarization with specific instrumentation prior to installation from issued documentation and / or participation in the final testing process in the factory
- Liaise with customers and colleagues in the site planning process prior to installation
- Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
- Carry out breakdown and planned maintenance at customers’ sites
- Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
- Carry out procedures necessary to validate systems to certifiable standards
- Provide technical input to the sales team in non-routine sales cases
- Frequent travel within the Nordic Countries is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe.
- Activities will cover all products manufactured or represented by the Company.
Qualifications